HEAT Software Apps

Absolute Service is an Enterprise ServiceManagement, Service Desk and Help Desk solution built around ITILbest practices. This application provides mobile access to both theSaaS and on-premise solutions provided by Absolute Software.Manage all service requests, incidents, problems, changes anddeployments remotely. Communicate directly with customers andmonitor SLA achievement and CMDB changes from any Android device.Improve customer service and provide visibility across the entireorganization and process alignment with the business.Features- Service Metrics Dashboard- Geolocation mapping of customers- GPS tracking of Field Technicians- Request management- Customer direct dial- Supports custom filters- Review the complete history of each request- Add notes and time to any request- Request, Incident, Problem, Change and Release Management- Knowledge Management- Configuration ManagementRequirements- Absolute Service 7.0 or later on-premise or SaaS

LANrev Apps is an MDM Agent forAndroiddevices. It also serves as an on-device, user self-serviceportalfor both Enterprise and Google Play Apps, deviceconfigurations,direct messaging from the company IT department, andmore.

Remote Control agent for Samsungdevices.Requires LANrev MDM server.With LANrev Remote, IT staff can view distant manageddevicescreens, and operate them with swipes and taps on acomputertrackpad. LANrev Remote enables faster troubleshooting ofend userproblems and “just in time” training. LANrev Remote canonly beused with LANrev Mobile Device Management.